How to Cancel an Order or Open a Dispute in WP Sell Services

How to cancel an order or open a dispute in WP Sell Services. Use Cancel Order before work starts, Open dispute when you and the seller cannot agree, and follow it under Disputes in your dashboard.

Read the step-by-step guide Get WP Sell Services free

Transcript

Sometimes an order goes wrong. There is a clear way out, and a fair hearing. Here is how a buyer cancels an order, and opens a dispute. You need a site running the free WP Sell Services plugin. It takes about three minutes. There are three steps. Cancel before work starts. Open a dispute. Follow your dispute. Step one. Cancel before work starts. This order has not started, so Cancel Order is offered. Once work has begun, a buyer asks the seller to cancel instead. Cancel Order is not clicked here. Step two. Open a dispute. Now as Owen, on an order in progress. Open dispute is the way to ask for help when you and the seller cannot agree. It opens a form for your reason. It is not clicked here. Step three. Follow your dispute. Now as Grace, who has a dispute open. Disputes, in her dashboard, lists each dispute you are part of. The marketplace owner hears both sides and decides. That is all three. An order cancelled before work, a dispute opened, and the dispute followed. A clear way out. Next in this series: Keep quality high: approve services, reviews and reports.