Vendor Management

The vendor management page gives you a bird's-eye view of everyone selling on your marketplace -- their activity, earnings, ratings, and account status.

Vendor Management

Where to Find It

Go to Sell Services > Vendors in your WordPress admin. You will see a dashboard with key stats at the top and a searchable list of all vendors below.

Dashboard Stats

At the top of the page, four cards summarize your vendor base:

Card What It Shows
Total Vendors Everyone who has signed up as a vendor
Active Vendors currently able to sell and receive orders
Pending Vendors waiting for your approval (if approval is required)
Suspended Vendors whose accounts are temporarily restricted

You also see the average vendor rating and total vendor earnings across your marketplace.

The Vendor List

The main table shows every vendor with these details:

  • Name and email -- click a name to view their full profile
  • Services -- number of published service listings
  • Orders -- total orders completed
  • Earnings -- lifetime earnings on the platform
  • Rating -- average customer rating
  • Level -- seller level badge (based on activity and performance)
  • Status -- active, pending, or suspended
  • Joined -- registration date

You can sort by name, rating, orders, earnings, or join date. Use the search box to find vendors by name or email.

Filtering by Status

Click the tabs above the table to filter:

  • All -- every vendor
  • Active -- currently operating
  • Pending -- awaiting approval
  • Suspended -- temporarily restricted

Vendor Approval

If you want to screen vendors before they can sell, enable vendor verification:

  1. Go to Sell Services > Settings > Vendors
  2. Check Require Verification
  3. Click Save Changes

When enabled: New vendors start with "Pending" status and cannot create services until you approve them.

When disabled: New vendors are active immediately after registration.

Approving a Vendor

  1. Go to Sell Services > Vendors
  2. Click the Pending tab
  3. Click the vendor's name to review their profile
  4. Click Approve to activate their account

The vendor receives a notification that they can now start selling.

Custom Commission Per Vendor

By default, all vendors share the same global commission rate. But you can override it for any individual vendor:

  1. Click a vendor's name to open their profile
  2. Find the Commission Settings section
  3. Enter a custom commission rate
  4. Click Update

This is useful for rewarding top performers with lower commission, offering promotional rates, or setting up partnership agreements.

Suspending a Vendor

If a vendor violates your policies or you need to temporarily restrict their account:

  1. Click the vendor's name
  2. Change their status to Suspended

Suspended vendors cannot receive new orders, but their existing active orders continue to completion. You can reactivate them at any time by setting their status back to Active.

Vendor Verification Tiers

Vendors can have one of three verification tiers:

Tier Meaning
Basic Default tier for all new vendors
Verified Identity or business verified by admin
Pro Top-tier vendors with proven track records

These tiers appear as badges on vendor profiles, helping buyers identify trusted sellers.

Vendor Detail View

Click any vendor's name to see their complete profile, including:

  • Bio, location, and contact information
  • All published services
  • Order history and performance metrics
  • Earnings and withdrawal history
  • Review scores and buyer feedback

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