Buyer FAQ

Quick answers to the questions buyers ask most. Defaults are noted where a marketplace owner can change them -- if a number here does not match the site you are on, the owner has adjusted it.

Ordering

Do I need an account to buy? Yes. Your order, messages, files, and deliveries all live in your account, so there is nothing to lose track of. You can register during checkout.

Which package should I pick? Compare delivery time and what is included, not just price. Most vendors offer three tiers, and add-ons let you extend a smaller package rather than jumping to a bigger one. See Choosing the Right Package.

Can I ask the vendor something before ordering? Yes -- use the contact option on their profile. For a buyer request, vendors submit proposals and you discuss the work in the order conversation once you accept one. There is no back-and-forth chat on a proposal before you accept it, so ask for everything you need in the request itself.

What happens right after I pay? If the vendor set requirements, you are asked for them first -- the vendor cannot start without them. Then the order moves to In Progress and the delivery clock starts. See Order Lifecycle.

What if I never submit the requirements? The vendor cannot begin. Marketplaces set a requirements timeout (default 7 days), after which the order either starts anyway or is cancelled, depending on how the owner configured it.

While the order is running

How do I know how it is going? Your dashboard shows every order and its status. Messages and files stay attached to the order. See Order Tracking.

What if the vendor misses the deadline? Message them first -- most delays have a simple explanation. If it stays late, the marketplace can flag it automatically (default 3 days past the deadline), and you can open a dispute.

The vendor asked for more money or more time. Is that normal? It can be, if the scope grew. A vendor can send you a paid extension (extra work for an agreed amount) or request a deadline extension. You are not obliged to accept either -- nothing changes unless you approve it. See Tipping & Extensions.

Can I cancel? You can request cancellation while an order is In Progress. The vendor accepts or declines. If they decline and you cannot resolve it between you, open a dispute. Once the work is delivered, use revisions or a dispute instead.

Delivery and revisions

The delivery is not right. What now? Request a revision and say specifically what needs changing. Vague feedback is the main cause of a second unsatisfactory round.

How many revisions do I get? It depends on the package -- vendors set revisions per package, not marketplace-wide. Your remaining count is on the order page. When they run out, the Request Revision option disappears; from there you can accept, negotiate a paid extension, or dispute.

What if I do nothing after delivery? The order auto-completes after a set window (default 3 days), which releases payment to the vendor. If something is wrong, act before that.

Can I get a refund? Refunds happen through the dispute process, not a self-service button. Open a dispute and the marketplace mediates. Refunds can be partial.

Disputes

When can I open a dispute? While an order is running, and for a period after completion -- the dispute window, default 14 days. After that the order is settled.

What happens? Both sides submit evidence: messages, files, and the delivery itself. An admin reviews and decides -- release to the vendor, refund the buyer, or split. See Dispute Process.

Does opening a dispute hurt the vendor? Opening one is not a penalty. Try messaging first: most disagreements are misunderstandings, and vendors usually prefer to fix the work.

After the order

How long do I have to leave a review? Default 30 days after completion. Reviews are public and shape the vendor's rating and seller level.

Can I edit or delete my review? You can edit your own review. Vendors can reply publicly but cannot remove it. Admins moderate only genuinely abusive content.

Should I tip? Optional, and always appreciated for work that went beyond the brief. Send it from the completed order. Note that a marketplace may take its normal commission on tips -- owners choose whether tips reach the vendor in full.

Can I re-order from the same vendor? Yes. Order again from their profile, or save them first with Favorites.

Account and privacy

Where are my files? Attached to the order, indefinitely, as long as your account exists. Download anything important to your own storage -- do not treat the order as your archive.

Can the vendor see my details? Only your display name and what you share in the order. Payment details never reach the vendor.

Do vendors know I favorited them? No. Favorites are private.

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