Tipping & Deadline Extensions

Buyers can show appreciation with a tip after an order is completed, and vendors can request extra time if they need it. Both features help keep your marketplace flexible and fair.

Order Actions

Tipping

How Tipping Works

After an order is completed, the buyer can send a tip to the vendor as a thank-you for great work. The tip is paid like any other order and credited to the vendor's wallet.

Tips are commissioned at your normal rate by default. Marketplace owners can change this with the Tip commission rate setting under Sell Services > Settings > Commission & Tax: leave it empty to use the regular rate, or set it to 0 so vendors keep 100% of every tip.

To send a tip:

  1. Open a completed order from your dashboard.
  2. Click Send Tip.
  3. Enter the amount you would like to tip.
  4. Optionally add a short message.
  5. Confirm the payment.

The tip is credited to the vendor's wallet immediately and is available for withdrawal right away.

Tipping Rules

  • Tips are only available on completed orders.
  • One tip per order -- you cannot tip the same order twice.
  • The tip amount must be greater than zero. There is no maximum.
  • Only the buyer on the order can send a tip.
  • There is no time limit -- you can tip an old order any time after completion.

Why Tips Matter

Tips reward vendors who go above and beyond. They are a great way for buyers to encourage excellent service, and for vendors, tips provide extra income with no platform fee deducted.

Deadline Extensions

When Vendors Need More Time

Sometimes a project takes longer than expected. Instead of delivering late, vendors can request a deadline extension. The buyer decides whether to approve it.

How Extensions Work

Vendor requests an extension:

  1. Open the order from the dashboard.
  2. Click Request Extension.
  3. Enter the number of extra days needed (up to 14 by default).
  4. Provide a reason (explaining why more time is needed).
  5. Submit the request.

Buyer responds:

The buyer receives a notification and can either approve or deny the request. If the buyer does not respond within 48 hours, the request is automatically denied.

  • Approved -- The delivery deadline is extended by the requested number of days. If the order was already marked as late, it moves back to "In Progress" with the new deadline.
  • Denied -- The original deadline stays in place. The vendor should deliver as soon as possible.

Extension Rules

  • Vendors can request extensions when an order is in progress, late, or has a revision requested.
  • Only one extension request can be pending at a time. If you need more time after an approved extension, you can submit a new request.
  • The reason must be at least 10 characters long.
  • The maximum extra days is 14 by default (your admin may have configured a different limit).

Tips for Requesting Extensions

  • Ask early -- Do not wait until the deadline has already passed. Give the buyer time to respond.
  • Be honest -- Explain what happened and how much extra time you realistically need.
  • Keep it reasonable -- A 1-3 day extension is easier for buyers to accept than a 14-day one.

How Extension Approval Helps Late Orders

If an order is already marked as late and the buyer approves an extension, the late status is removed. The order goes back to "In Progress" with a new deadline, giving the vendor a clean slate to finish the work.

Related Documentation