Publishing, Moderation & Templates

After completing the service creation wizard, your service either goes live immediately or enters a review queue -- depending on how the marketplace admin has configured things. This guide explains both paths and how to manage your published services.

How Publishing Works

There are two modes, controlled by the marketplace admin:

Instant Publishing (Moderation Off)

When moderation is turned off, services go live the moment a vendor clicks "Publish Service." Buyers can find and purchase the service right away.

This is the default setting and works well for marketplaces that trust their vendors or want a faster onboarding experience.

Admin Review (Moderation On)

When moderation is turned on, submitting a service sends it to a review queue instead of publishing it immediately. Here is the flow:

  1. Vendor clicks "Publish Service" in the wizard
  2. Service status becomes "Pending Review"
  3. The admin receives an email notification
  4. The admin reviews the service and either approves or rejects it
  5. The vendor receives an email with the decision

If approved: The service goes live on the marketplace and buyers can find it.

If rejected: The service goes back to draft status. The vendor receives the admin's reason for rejection and can edit and resubmit.

Service Statuses

Your service will always be in one of these states:

Status What It Means Who Can See It
Draft Saved but not submitted -- work in progress Only the vendor and admins
Pending Review Submitted and waiting for admin approval Only the vendor and admins
Published Live on the marketplace Everyone

What Admins Look For During Review

If your marketplace uses moderation, admins typically check:

  • Is the title clear and accurate?
  • Is the description detailed enough?
  • Are the images high quality and relevant?
  • Are the prices reasonable?
  • Does the service comply with marketplace guidelines?
  • Are delivery times realistic?

What to Do If Your Service Is Rejected

Rejection is not permanent -- it is feedback. Here is how to handle it:

  1. Read the rejection reason carefully -- The admin explains what needs to change
  2. Fix everything mentioned -- Do not just address one issue if multiple were flagged
  3. Improve beyond the minimum -- Use the feedback as an opportunity to strengthen your listing
  4. Resubmit -- Open your service in the wizard and click "Publish Service" again

The service goes back into the review queue for the admin to check again.

Editing a Published Service

Vendors can update their published services at any time through the Dashboard.

What you can change:

  • Title, description, and tags
  • Pricing and packages
  • Gallery images and videos
  • Requirements and FAQs
  • Add-ons

Important: If moderation is turned on, editing a published service and republishing it sends it back through the review queue. The service is temporarily hidden from the marketplace until the admin re-approves it.

Note: Active orders are not affected by edits. Changes only apply to new orders going forward.

Managing Your Services

Saving as Draft

At any point during service creation, vendors can click "Save Draft" to save their progress without publishing. Draft services are only visible to the vendor and admins. There is no time limit on drafts.

Deleting a Service

Vendors can delete services from their Dashboard. Deleted services are moved to trash and can be restored by an admin if needed. Existing orders linked to a deleted service remain intact in the system.

Email Notifications

The following emails are sent during the publishing process:

Event Who Gets Notified
Service submitted for review Admin
Service approved Vendor
Service rejected (with reason) Vendor

These emails can be enabled or disabled by the admin under Sell Services > Settings > Emails.

Tips for Getting Approved on the First Try

  • Write a thorough description -- Explain what you deliver, your process, and what is not included
  • Upload quality images -- Use real work samples at high resolution
  • Set realistic delivery times -- Better to over-deliver than to promise too fast
  • Price fairly -- Research comparable services on your marketplace
  • Complete every field -- A fully filled-out service listing shows professionalism

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