Managing Services: Edit, Pause & Delete

After publishing a service, you can update it, temporarily hide it, or remove it entirely. This guide covers how each action works and what to expect.

Accessing Your Services#

Go to your Dashboard and click My Services in the sidebar. You will see a list of all your services with their:

  • Title and featured image
  • Status -- Published, Draft, Pending, or Suspended
  • Price range -- Starting from the lowest package price
  • Total orders and active orders
  • Average rating

Service management interface

Editing a Service#

Click Edit next to any service to open the service editor. You can update:

  • Title and description
  • Category
  • Pricing packages -- Change prices, delivery times, revisions, and features
  • Add-ons -- Add, remove, or reprice extras
  • Gallery images and videos
  • Requirements and FAQs
  • Tags

What Happens After Editing#

The behavior depends on whether the marketplace requires service moderation:

Moderation Setting What Happens
Moderation off Changes go live immediately
Moderation on Your service is set to "Pending" and goes back into the approval queue. It is temporarily hidden from the marketplace until an admin approves it.

Tip: If moderation is enabled, avoid making frequent small edits to a published service. Batch your changes and submit them all at once to minimize time spent waiting for re-approval.

Active Orders Are Not Affected#

Editing a service does not change any orders already in progress. Existing orders keep their original package terms (price, delivery time, revisions). Only new orders use the updated details.

Pausing a Service#

Pausing hides your service from the marketplace without deleting it. Buyers cannot find or purchase a paused service, but it keeps all its settings, reviews, and order history.

How to Pause#

  1. Go to Dashboard > My Services
  2. Click the Pause button next to the service
  3. The status changes to Draft and the service is removed from public listings

How to Reactivate#

  1. Go to Dashboard > My Services
  2. Find the paused service (status shows "Draft")
  3. Click Activate to republish it

If moderation is enabled, reactivating sends the service back through the approval queue.

When to Pause#

  • Taking time off -- Use Vacation Mode instead if you want to pause all services at once
  • Updating content -- Pause while making major changes, then reactivate when ready
  • Seasonal services -- Hide services you only offer at certain times of the year
  • Too many active orders -- Temporarily stop new orders while you catch up on existing work

What Happens to Active Orders#

Pausing a service does not affect orders already in progress. Existing buyers can still communicate with you, receive deliveries, and go through the normal order lifecycle. Only new purchases are prevented.

Deleting a Service#

Deleting permanently removes a service from the marketplace.

Before You Delete#

You cannot delete a service that has active orders. You must first:

  1. Complete or cancel all active orders
  2. Wait for any pending deliveries or disputes to resolve

How to Delete#

  1. Go to Dashboard > My Services
  2. Click Delete next to the service
  3. Confirm the deletion

What Gets Removed#

  • The service listing and all its content
  • Package definitions and add-ons
  • Gallery images associated with the service
  • FAQs and requirements

What Is Preserved#

  • Completed order records -- All past orders, conversations, and deliveries remain in the system
  • Reviews -- Existing reviews are preserved
  • Your earnings -- All commission records stay intact

When to Delete vs Pause#

Action Use When
Pause You might offer this service again in the future
Delete You will never offer this service again and want a clean slate

If you are unsure, pause instead. You can always delete later, but you cannot recover a deleted service.

Service Statuses Reference#

Status Visible to Buyers Can Be Purchased How to Get Here
Published Yes Yes Approved by admin (or moderation off)
Draft No No New service not yet submitted, or paused by vendor
Pending No No Submitted for moderation, awaiting admin approval
Suspended No No Admin has paused this service (e.g., policy violation)

If Your Service Is Suspended#

An admin has paused your service, usually because it violates marketplace policies or needs review. You will typically receive a notification explaining why. Contact the marketplace admin to understand what needs to change before it can be reactivated.

Tips for Managing Services#

  • Keep descriptions current -- Outdated descriptions lead to mismatched expectations and revision requests
  • Adjust pricing gradually -- Large sudden price changes can confuse returning buyers
  • Monitor your reviews -- If you see recurring feedback, update your service or packages to address it
  • Use pause strategically -- Better to pause than to take orders you cannot deliver on time
  • Delete sparingly -- A service with strong reviews and order history is an asset; pause it rather than delete it